Frequently Asked Questions

Where is Festa Winter Palace Hotel located in Borovets?

The luxurious Festa Winter Palace Hotel is situated in the popular ski resort of Borovets, surrounded by pine forests and mountain scenery. The hotel is located in a quiet part of the resort, yet close to the centre of Borovets, the ski slopes and lifts, making it an excellent choice for a winter holiday, ski vacation or mountain relaxation.

How close is the hotel to the ski slopes and lifts in Borovets?

Festa Winter Palace Hotel is within walking distance of the main ski slopes and lifts in Borovets. This allows guests to easily and quickly reach the skiing or snowboarding area without the need for transport.

What are the hotel check-in and check-out times?

Check-in at Festa Winter Palace Hotel is usually after 3:00 PM, and check-out is until 12:00 PM.

How can I make a reservation?

♦ through the hotel's official website for the best price

♦ by phone or email to the reception

Are pets allowed in the hotel?

Guide dogs are allowed at Festa Winter Palace. For other pets, it is necessary to contact the hotel in advance to check the possibilities and conditions for accommodation.

What payment methods do you accept?

Festa Winter Palace accepts various payment methods, including credit and debit cards, bank transfer, and cash payment. For specific conditions when booking, it is recommended to contact the reception.

Does the hotel offer parking for guests?

Yes, Festa Winter Palace Hotel offers parking for hotel guests. Spaces are limited and there is no possibility for advance reservation.

Are there charging stations for electric vehicles in the parking lot?

For information regarding charging stations for electric vehicles in the parking lot of Festa Winter Palace Hotel, please contact the hotel reception in advance.

Is there a refrigerator or minibar in the room?

Yes, the rooms at Festa Winter Palace Hotel have a minibar or refrigerator that can also be used for storing medication or other personal needs.

Is there free Wi-Fi in the rooms and common areas?

Yes, Festa Winter Palace Hotel in Borovets offers free Wi-Fi internet both in the rooms and in the hotel's common areas.

Is there a safe in the room?

Yes, for the convenience and security of guests, each room is equipped with a safe suitable for storing valuables and personal belongings.

Are there bathrobes, slippers and a hairdryer in the rooms?

Yes, the rooms at Festa Winter Palace Hotel are equipped with bathrobes, slippers and a hairdryer to ensure maximum comfort during your mountain holiday in Borovets.

Is there a restaurant in the hotel?

Yes, Festa Winter Palace Hotel has its own restaurant offering a variety of Bulgarian and international dishes, suitable for both breakfast and dinner after an active day on the ski slopes in Borovets.

Does the restaurant offer a children's menu or food for guests with special diets?

Yes, the à la carte Seasons Restaurant at Festa Winter Palace Hotel can offer a children's menu as well as dishes tailored to special dietary requirements, including vegetarian options or for food allergies, upon prior request.

Does the hotel offer Relaxation treatments and massages?

Yes, the Festa Winter Palace Hotel offers a variety of treatments, therapies and massages, which are the perfect complement to your holiday in the Borovets mountain resort. The relaxation centre at Festa Winter Palace Hotel includes various facilities such as:

♦ sauna

♦ steam bath

♦ relaxation area

♦ gym

♦ massage and therapeutic treatments Is there an indoor pool in the hotel?

What is the water temperature?

Festa Winter Palace Hotel features an indoor heated pool, which is part of the hotel's Relaxation area. The water temperature is usually maintained at around 28°C for maximum guest comfort.

Does the hotel offer ski and snowboard rentals or have an equipment shop on site?

Near the Festa Winter Palace Hotel, there are ski schools, shops for ski and snowboard equipment, and places to rent equipment, making preparation for skiing in Borovets quick and convenient.

Can lift passes be purchased directly from the hotel?

For information on purchasing lift passes for Borovets through the hotel, please contact the reception at Festa Winter Palace Hotel, where they will assist you with up-to-date information.

Is there a luggage storage room to keep suitcases after checking out?

Yes, Festa Winter Palace Hotel offers a luggage storage room where guests can store their suitcases after checking out.

Are activities offered for children?

Yes. At Festa Winter Palace Hotel, a Mini Club is available for children from 3 to 12.99 years old, as well as an Arcade corner. For activities outside the hotel, contact Reception for more information.

Is there a Night Bar nearby?

Yes, in the hotel on level -1, there is a Night "Apres-Ski" Bar open from 22:00 to 02:00.

Does the hotel operate outside the winter season?

Yes. Festa Winter Palace Hotel operates year-round and is a popular choice for events, weddings and corporate functions.